As I have stated on my voice information to you, this is our household and we wish to come to feel highly regarded and valued in our home. The easy issue as replacing carpet really should greatly enhance anyone’s comfort and ease and delight inside their dwelling.
We recognize your stress, and would want to even further help you. Unfortunately, we’re unable to Identify your account with the knowledge furnished. Be sure to e-mail us at customersupport@ empire-today.com with both equally your account and make contact with information and facts, so we will observe up with you.
As of 11:30am aug 21, 2017. I sit listed here waiting as I used to be promised a get in touch with in 30min. Not one person has referred to as. Not a soul has confirmed up for my install. I’m now calling in and acquiring resolution. I had been promised an install
Thank you for bringing your concerns to our attention. We regret to hear about your experience, and we would want to comply with up with you to even more focus on your considerations.
CHESTER, VIRGINIA -- We have experienced absolutely nothing but difficulties Considering that the First supply of hardwood. We are accomplishing a whole residence remodel and the laying of your flooring is undoubtedly an integral Element of the procedure as almost nothing else can occur in to the flooring goes in.
September 26, 2017 at 3:seventeen pm I had been imagined to obtain a carpet mounted today. Just after closing my retail organization for two days and employing people today to maneuver products, the installers clearly show up with the wrong size carpet. Evidently my salesman manufactured a error While using the measurements. Errors come about. I get it. But great enterprises are those that make it ideal. Following looking ahead to three several hours to have the primary installation person (Mike Daleo) on the phone, I had been met which has a undesirable Frame of mind. He told me that things takes place, and we could talk about compensation once they mounted the reordered carpet. I mentioned, no, that should be talked about now.
We’re sorry to hear that your ground is needing restore, and we’d wish to further aid you. Please e mail your concerns in conjunction with you purchase data to customersupport@ empire-today.com. We stay up for Listening to from you.
Thank you for sharing your knowledge. We apologize that the installation had a rocky get started, but are thrilled to hear that the job was finished to your fulfillment. For potential concerns and/or fears don’t be reluctant to Speak to us at customersupport at empire-today.com.
Oct 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that will not show foot prints or in my case crutch prints. We had in the beginning selected to obtain Berber carpet but sales human being explained This may accomplish also. We had indicated the type of carpet we would like it which was by now inside our family room and was trackless. Installers had set up just one place of carpet and we located that it was not trackless. We identified as our profits one who explained that it desired not less than two or a few times to blossom as it had been rolled up tightly previous to reviews of empire carpet installation. Also acquired a contact shortly following that from Empire consultant who repeated a similar info in so in excellent faith and have faith in we had the remainder of For additional rooms carpet. I contacted Empire just after four days when it look no distinct and experienced an exceedingly tricky time even getting a call back following a number of phone calls.
June 20, 2018 at four:34 pm In excess of a 12 months ago, I financed new carpet with “Empire Today” for my house. Almost everything was fantastic until finally twelve months right after funding this carpet I found that my carpet was wanting quite aged and experienced numerous wrinkles in several parts of my property. After i financed this carpet I was explained to because of the product sales person that my carpet will probably be protected by a life span guarantee if something ended up to occur. I identified as “Empire today” and I spoke to somebody who then informed me that my carpet guarantee expired and when my carpet really should be re-stretch I will require to buy that. I asked for to speak on the manager who mentioned that she'll cost me $199.00 to stretch my carpet, so I told her alright. After that, a Contractor from “Empire today” arrived to my home to extend the carpet, he appears at my carpet and claims to me “sorry we're unable to extend this carpet because it was completed incorrectly from the beginning and we will need to re-do all the carpet in your house to fix the situation. So the following business enterprise day I phone Empire today and asked for to speak to a manager who instructed me that in an effort to appropriate the challenge I will need to pay $seven hundred.
Soon after complaining to Empire flooring, they provided to ship another person back out to set up new baseboards, WHEN we send out them measurements of rooms necessary and whenever we get the provides needed to do operate. We shouldn’t must be executing more work ourselves! The tile in all rooms wants deep cleaned. It truly is my viewpoint that somebody should have appear out right away and inspected this operate them selves to begin to see the inadequate position their installers did.
Dye large amount did not match. That they had to exchange many of the carpet. This time, freshly painted baseboards all marked up and needing repainting and they chipped a very good measurement bit of rest room tile that borders the carpet. They by no means explained to me and glued it down and stuffed the seam with carpet fibers to look like grout. Soon after sending pics to Empire, they scheduled a tile repair for today. Obtained the decision at eight:28 this morning which they ended up on their own way. I went to the house, waited three hrs and right after four calls to customer service I used to be told by a supervisor that I was initially within the timetable and the repair service human being was not answering their phone. We have been the two discouraged. Then I used to be informed that Empire was sending again the same very poor installers, who had botched the first put in, hid broken baseboards and broken tile on the 2nd install. I usually do not Imagine so. Now they won't give me a slim window to return with a potential day with distinct installers. This really is definitely the most irritating knowledge by using a contractor in my daily life. Empire, please aid and rectify.
March 26, 2018 at nine:05 pm I am repeat customer at Empire and have never seasoned a dilemma having said that, will never do small business with them yet again. Purchased carpeting for two bedrooms to include closets. Found out on working day of installation, rooms have been calculated incorrectly (sales Rep Mike Kline) so installer does not have ample carpeting to complete The work. I phoned customer service and spoke to your rep who informed me I must look forward to a call again throughout the next 24 enterprise several hours. I requested for a supervisor which soon after 15 minutes he located in Texas (Valerie) while she was useful, she assured me that somebody in the neighborhood (Northlake) office would contact. I did get a simply call from Randy, who manufactured arrangements to hold the carpet for your two nd home and the carpet with the closet within the room that they had accomplished, mounted the following day. In fact the identical installer agreed to return to set up it.
(3) the stairwell carpet install has by now began to come to be un-nailed and corners are starting pop up. This is a really current discovery which was discovered by us just yesterday.